Location: The lovely island of Malta
Being a Customer Support Agent at Mr Green Online Casino means being part of the ambition of becoming the best Customer Support in the industry. Hence, we are looking for a proactive, forward thinking candidate that can help drive this company ethos forward. As a Customer Support Agent you should be able to work and think independently, coming up with creative solutions when needed as well as following the company guidelines.
The purpose for this role is to represent Mr Green in all customer contacts, giving the best service possible. The Customer Support Agent will be working on shifts of in total 40 hours / week. Daily responsibilities will include communication with customers through email, phone as well as chat.
The Customer Support Agent will be part of a team/language group and follow the instructions of the team leader as well as report to the Customer Support Manager.
1. Representing Mr Green in all customer contacts, giving the best service possible via email, phone and chat
2. Communicating with the Customers in a professional manner, in writing as well as orally
3. Build and maintain relationships with existing and new customers
4. Identify and report improvement areas according to company procedures
5. Processing customer withdrawals according to company procedures on request
6. Providing uninterrupted service by:
- Solving the customers’ problems
- Clarify to the customers Mr Green’s Terms and Conditions when it is needed
- Explaining how to use Mr Green games and services
- Assisting the customers with on-going marketing campaigns
- Logging the tasks in accordance with company guidelines
- Escalate and follow up customer cases when needed
Skills & Competencies
- On-line experience in Support / Customer Services
- Experience in assisting the customers via email, phone and chat
- Fast typewriting
- Excellent written and verbal communication skills
- Native German or Austrian
- Fluent in English (additional languages beneficial)
- Clear thinking and problem solving
- Flexible and willing to work daily / evening shifts
If you are interested to join a fantastic team of passionate people, please forward your detailed CV to firstname.lastname@example.org.
We look forward to hearing from you!